December 19th, 2001

devil girl

Rants.

I'm beginning to despise people. No, seriously, I am. Here's why.
I get a customer today who wants to cancel his account because his software doesn't work with the particular OS he has. No big deal, we can work around that. He's been offered the solution of a dial up network. No software needed. Well, he says its too much hassel. Nevermind that he hasn't tried. He whines that he just wants to cancel because he doesn't want to deal with trying to fix it. He *demands* that I refund his last charge because he hasn't used the account. I politely explain that we don't charge for usage but for availability. He then tells me that the account wasn't available. Hmmn, that's funny, I see right here that we GAVE you a way to have the account available. Not my fault you didn't get off your whiney ass and do it. This, of course, is not said. I want to keep my job. I politely point out that we told him a solution to that, and he could have had the account available, software is not needed for his OS. He whines at me again that he shouldn't have to pay because he didn't use the account and it wasn't available, by my company's admission. Uhm. No. Wrong. Try again. Then he starts throwing a temper tantrum. I hate bowing to this attitude. I mean, give me a break. If you can't follow the rules, DON'T agree to them. Life sucks, get over it. YOU didn't want to make the account available, suck it up. So, because he's getting pissy and whiney and starting to yell (as if he's soooo special I should just do whatever), I cave in. Well, not cave in really..but I can tell if I hold out, he's going to want to talk to a supe and the supe will just give it to him. So, I avoid the whole process and give him the fucking refund. But, I absolutely hate caving into that. Into the idea that if he pitches a fit loud enough he can get whatever he wants.
Oh yeah..while I'm ranting...let me just add. Is it too much to ask that *all* my systems work at the same time consistantly? I mean, really. Today alone - one database down, then proxy. Yesterday, proxy and the one database kept going down. Now, the only thing I like going down has a tongue (smirk). I want to do my job and do it well...but how can I if my tools keep breaking??
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devil girl

Updates..

Tim called this morning. Friday is a no go. Well, I'm not giving up Thursday. So, we settle on next week sometime. Which probably works out better anyway. I can head up to Arlington during the day - be sure that the store is open to buy the power source and get home at a decent hour. In theory. But, we're all learning how my days run, aren't we? (smirk) No biggie though - nothing else has gone right with this move, so why should that?
On the brighter side...one more day until Tyr gets home. Yes! I can hardly contain myself. A month is way too long. Now we're discussing New Years. Bryan and I have had plans to go to Victoria for a long time. In fact, since before I met Tyr. But, I want to spend New Years with him too. I haven't asked Bryan yet, but we're (Tyr and I) thinking of seeing if its okay. I'm not sure if Bryan had kinda wanted just the two of us or what. I also don't want Bryan to feel like a 3rd wheel.
Well now, proxy died again. (sigh) I hate this shit.
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    calm calm
devil girl

My need to give advice

So, Jenni comes to me with an issue. Its a rather large issue, one I'm not going into detail on. But, its there, and its big. She IM's me, says she's upset. I'm not good at comforting other people. I have absolutely NO idea what to do with someone who's upset. So, what do I do instead? I pop off with some advice. (cringe) I hate that. Its like some genetic throw back from my grandmother or something. A disease maybe. I dunno. But, there in midst of her crises, I toss it out. "Well, I can't tell you what to do...". UGH. Why do I do that? See, I hate it when grandma does it to me. Only she doesn't start with "I can't tell you what to do.." because she doesn't see it that way. To her, I'm 5, and she can...and well, often does. Then gets upset when I remind her (usually not too kindly) that I've aged beyond 5 and can more or less take care of myself..and that if I want her advice, I'll ask. Nevermind that how she generally gets her information on what goes on in my life *isn't* through me, but through some other family member. How my various family members come about said information, I don't know. But, there it is. Now its grandma's duty to throw said activity or feeling in my face with "well placed" advice. It just kills me that she taught me this over the years. And, worse yet, others *come* to me for advice. (Not that Jenni did) But...even when they don't..they tell me something, and I'm all over it. "Well, if it were me, I'd do.." But, it isn't me, is it? And that's exactly the point. I have to work on this need to spout advice, good or otherwise, to someone who may just want a little comforting. Sorry Jenni...I'll work on the comfort part of things.
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    thoughtful thoughtful
devil girl

Girls night in...

Jenni and I have decided to have a girls' night in. No club tonight, which is fine by me, I didn't have my mind on going anyway. It'll be kinda cool to just head home and relax. We've decided to order a pizza and watch a movie or two. Drink hot cocoa and do the girl gossipy thing. (Grin) I have fuzzy color posters! Look out world...I come bearing cheap markers! Anyway, Tyr won't be on tonight due to being in transport or some other thing they're doing to him...so, I should be home "on time". I'm stopping by the store for a few necessities. Gotta make myself all beautified for his return ya know. I figger shower and/or book while Jenni is discussing things with Russell. I'm glad he's calling..I'm sure it'll ease things a bit one way or another. I'm also looking forward to having a 'girls night'. After Liz, I didn't think I could handle another female roommate...and after Ty I thought I couldn't handle another roommate at all. I think this is going to be okay. Remind me to share a few distinctive memories of Ty...be warned, none of them are favorable. Anyway, that's a piece of my past....and this is about me now. Which I suppose, in some respect would include the past because that's what helps make me who I am today. But that's another day :) Tonight....its girls night. A good movie, a good pizza (Stuffed crust...Jenni I love you!! LOL), and a good book. Mmmm....nice :)
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