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Nov. 11th, 2002

My morning is NOT getting any better. We took 3 'resource' people from that queue. Nice. Effective...if you want to create longer hold times. I've been on the phone with this customer for nearly 20 minutes. This call should have taken 5 minutes - tops. All I need is an extension on an account. That's it. Nothing too big or time consuming.

Oh..my answer? "It shouldn't need to be extended." I waited 20 minutes for that? Fuck me.

Comments

( 1 Feathers — Drop A Feather )
angiebrat
Nov. 11th, 2002 11:43 am (UTC)
yeah.. sux doesn't it?
( 1 Feathers — Drop A Feather )

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