onyx (onyxangel) wrote,

My morning is NOT getting any better. We took 3 'resource' people from that queue. Nice. Effective...if you want to create longer hold times. I've been on the phone with this customer for nearly 20 minutes. This call should have taken 5 minutes - tops. All I need is an extension on an account. That's it. Nothing too big or time consuming.

Oh..my answer? "It shouldn't need to be extended." I waited 20 minutes for that? Fuck me.

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