onyx (onyxangel) wrote,
onyx
onyxangel

I'm irritated and I feel like a fucking idiot. Customer calls with a simple billing question - and I take 15 fucking minutes to answer it. Why? Because the information I *need* has been DELETED, oh, yeah, and that short handed resource queue we have. I can hear the customer sighing and getting frustrated on the other side too. It should NOT (repeat NOT) take this long to handle this. *snarl*
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