Now, I know that phone trees are intentionally confusing, no matter which company you call, but give me a break. This is bordering insanely ridiculus. No wonder I'm getting yelled at for this more often.
Oh..here's another thing. Why do customers always have to argue usage with me? I tell them, we don't charge for usage (being as most accounts are unlimited), we charge for the availability. Invariably, I get .. "Yes, I understand...but, I didn't use the account...." *blinkblink* You sure you understand? Do you have any idea how idiotic you sound with that statement?