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Be warned - work gripe

So, when I genuinely want to help a customer by requesting credits, etc, I'm usually told no. Period. End of discussion. These same people though, will credit a customer when it escalates. When I stand behind a policy, and tell the cusotmer no, and back it up with policy..resource credits. When I'm asking for a bit of lienancy for a customer, they tell me no. *shakes head* I'm sorry that I try to provide customer service....I mistakenly thought that was my job.

Comments

( 3 comments — Drop A Feather )
vergence
Dec. 10th, 2002 10:38 am (UTC)
Yes. I often feel it's unfair that squeaky wheels get the oil in this system, while nice people get screwed.
angiebrat
Dec. 10th, 2002 11:06 am (UTC)
well I can say this much.. at least they're consistant when going from rep to rep in their unfairness... regarding: "These same people though, will credit a customer when it escalates. When I stand behind a policy, and tell the cusotmer no, and back it up with policy..resource credits. When I'm asking for a bit of lienancy for a customer, they tell me no. "
they do this to me too.
erotocism
Dec. 10th, 2002 12:25 pm (UTC)
Just so you know, I've added you to my friends list! :D
( 3 comments — Drop A Feather )