My first couple days 'live' on the phone weren't nearly as bad as I had anticipated. I know, I know....I imagined the worst. I always do. Yesterday, I was all questions...felt like I was in grade school again, sitting there with my arm up and my hand waving in the air. "Help me, help me please!"
Today, I didn't ask quite as many questions. Sometimes its just hard to sort out what the hell I'm supposed to be doing. I'll get it though, and I definately have more confidence that I will get it. It'll just take a bit of time is all. The job itself isn't all that difficult really. In the two days, I've only had one upset customer..the rest have been pretty pleasant. I haven't had anyone refuse tech yet..though I hear it happens. Why you'd call for help and then proceed to refuse it is beyond me.
On Sunday I start my regular shift. I haven't met my new supe yet, and still have no idea where I'm going to be sitting. We just got our keycodes for the doors and elevators today. Not that I'll need them beyond tomorrow really...but, peachy. We still don't have remedy logins...so, if I need to see something, I'm calling the leads or asking in Jabber. I remember now how much I don't like Jabber, by the way. Its as unstable here as it was at Elink. ARGH!!
Oh! Big news! *drum roll*
Jae can crawl up the stairs!!! All by herself!! We're not sure when she discovered how to do this...but she does it like a pro. I'm so proud *huge grin*