Yesterday there was a department meeting. In this meeting, some frustrations with this resource queue were brought to the manager's attention. Things like, not being able to get a helper in Jabber, or they start to help you then drop off because they have a call. I suggested, at least 2 months ago, that we have some reps who handle the chat room only and some who handle the phones only so that this wasn't happening, or at least not as often. Our manager states that she doesn't know these things if we don't tell her, or our supes. Thing is...I've heard this complaint, this very same one, at at least *3* department meetings. Hello? What the fuck do you mean you don't know?? Have you done anything to fix it? Uhm, not much. If anything. Oh..and get this, one of the supes suggested the same thing I did, with a little bit added...and NOW its being considered. *sigh* More frustration...I just recieved a 'late to work' ticket. Yep, 3 minutes late from a break. Never mind that I can't count how many times I've stayed 10, 15, 20 minutes - or more - after work because I was on a call. Do I even get a thank you? Nope. Nada. However, a minute late from break..and all hell breaks loose. I know that I need to be on time, and if I were always late from work, or never stayed after work, I could understand the note...but, that isn't the case. I'm usually on time. I used to be proud to work here..used to tell people when they asked with a big smile on my face. Now, I'm reluctant to tell anyone. I don't want anyone to know. I don't recommend our service, and I sure as hell don't recruit future employees...fuck that noise. Not going to put a friend through this shit. And to me, that's the sad part...I *used* to have pride in where I work.