I get a customer today who wants to cancel his account because his software doesn't work with the particular OS he has. No big deal, we can work around that. He's been offered the solution of a dial up network. No software needed. Well, he says its too much hassel. Nevermind that he hasn't tried. He whines that he just wants to cancel because he doesn't want to deal with trying to fix it. He *demands* that I refund his last charge because he hasn't used the account. I politely explain that we don't charge for usage but for availability. He then tells me that the account wasn't available. Hmmn, that's funny, I see right here that we GAVE you a way to have the account available. Not my fault you didn't get off your whiney ass and do it. This, of course, is not said. I want to keep my job. I politely point out that we told him a solution to that, and he could have had the account available, software is not needed for his OS. He whines at me again that he shouldn't have to pay because he didn't use the account and it wasn't available, by my company's admission. Uhm. No. Wrong. Try again. Then he starts throwing a temper tantrum. I hate bowing to this attitude. I mean, give me a break. If you can't follow the rules, DON'T agree to them. Life sucks, get over it. YOU didn't want to make the account available, suck it up. So, because he's getting pissy and whiney and starting to yell (as if he's soooo special I should just do whatever), I cave in. Well, not cave in really..but I can tell if I hold out, he's going to want to talk to a supe and the supe will just give it to him. So, I avoid the whole process and give him the fucking refund. But, I absolutely hate caving into that. Into the idea that if he pitches a fit loud enough he can get whatever he wants.
Oh yeah..while I'm ranting...let me just add. Is it too much to ask that *all* my systems work at the same time consistantly? I mean, really. Today alone - one database down, then proxy. Yesterday, proxy and the one database kept going down. Now, the only thing I like going down has a tongue (smirk). I want to do my job and do it well...but how can I if my tools keep breaking??